Model Context Protocol (MCP) Integration
Model Context Protocol (MCP) is an open-source standard for connecting AI applications to external systems. MCP integrations are used for custom-built tools that do not have a standard integration with Biggy.
MCP integrations can be used with the Observability Agent action plan, or as an ITSM tool.
To create an MCP integration:
On the web app integrations page, click + Add MCP.
Select the Service Type. You can choose from Observability, ITSM, or Context Retrieval.
Enter a descriptive Name for the MCP.
In the configuration page, populate the following information:
Field
Description
MCP Server URL
Base URL of your MCP server. Include the port if needed.
Bearer Token
Bearer token that Biggy should use when calling the server.
Custom Headers (Optional)
Add custom HTTP headers to include with all API requests. For each header, include the Header Name and Header Value. To add additional headers, click the + sign.
Deployment Type
Select whether the integration is Cloud or On Prem.
Marking this integration as on-prem makes it eligible to connect through the Biggy Relay Client, enabling secure communication with infrastructure behind your firewall.
Certain integrations have endpoints that only work for one deployment type. Selecting the correct option automatically applies the right guardrails to Biggy's agents.
Testing Agent Notes
List any notes or guidelines to help Biggy understand your MCP instance. For example, if your logs or alerts contain a specific field used to identify the type of application or service, provide that information here.
We highly recommend configuring this field, as it lets you enter organization-specific information that helps Biggy provide more accurate and consistent results.
Allowed MCP Tools
Choose which tools this MCP server can run on your behalf.
In the Trust Policy section, choose how Biggy decides which tools are callable. Select from the following options:
Allow only selected tools (Recommended): Pick exactly which tools Biggy can call. New tools require explicit approval.
When this option is selected, use the search bar to select one or more tools.
Auto-trust all tools: Allow every tool this server exposes, including tools added in the future.
Click Save Tools.