Status Page Templates (IA)
Status Page Templates define the structure and behavior for Incident Status Pages.
Each template controls which sections appear on a status page, how AI summarizes content for different audiences, and the defaults applied when a new status page is created.
Use templates to:
Standardize how incident updates are communicated across your organization.
Tailor content for different audiences, including executives and technical responders.
Control which AI prompts are used to generate summaries, root cause analysis, and timelines.
Enforce consistent priority, refresh cadence, and section ordering across status pages.
To open the Status Page Templates page, navigate to Configuration > Status Page Templates.
The page is organized into two sections:
Template list - Top of page. Select an existing template, load a preset, or create a new template.
Template detail panel - Below template list. Configure the selected template's name, description, defaults, AI prompts, and content sections.
Manage Status Page Templates
The template list shows every template configured for your organization, along with the number of content sections in each. The default template is marked with a star and appears first in the list when you create a new status page.
From the templates list, you can select the default template, view existing templates, create a new template, and edit or delete templates.
Create a Template
To create a new template, click + New Template to start from scratch or click Load Preset to create a template from a preset. Presets are availablefor the following incident type:
Database Outage - Database availability issues including connection failures, replication lag, and data integrity incidents.
Network Issue - Network-related incidents including connectivity loss, DNS failures, load balancer issues, and latency degradation.
Service Degradation - Partial service degradation including elevated error rates, increased latency, and reduced throughput.
Security Incident - Security-related incidents including unauthorized access, data exposure, and vulnerability exploitation.
Deployment Failure - Failed or problematic deployments including rollback scenarios, canary failures, and configuration drift.
Third-Party Outage - Incidents caused by external provider outages including cloud provider issues, SaaS dependencies, and vendor API failures.
To create the template, edit the following sections:
Template Details
Populate the following information in the Template Details section:
Field | Description |
|---|---|
Template name | Name shown in the templates list, and when responders select a template for a new status page. |
Description | Short explanation of when this template should be used. Shown to responders during template selection. |
Priority | Default priority assigned to status pages created using this template. |
Initial view | View mode shown when a status page first opens. Choose Executive for a high-level summary or Technical for engineering detail. |
Auto-update interval (MIM) | How often the AI refreshes the status page content during an active major incident, in minutes. Applies to status pages linked to Biggy-managed MIMs. When enabled, content is refreshed automatically using the full MIM context at this interval. |
AI Prompt Instructions
The AI Prompt Instructions section controls the system prompts used when AI generates or updates content for each view mode. Each prompt is shown as a collapsible row with a preview of the current instruction and a character count.
The available view modes are:
Executive - High-level summary suitable for leadership and non-technical stakeholders. Focuses on business impact, current status, and expected resolution.
Technical - Engineering-focused content, including root cause, affected systems, diagnostic detail, and remediation steps.
Timeline - Chronological summary of key events, including detection time, escalations, and major status changes.
To edit a prompt, click the prompt row to expand it, then edit the instruction text. Changes apply to status pages created or updated after the template is saved.
Tune prompts to your audience
The AI uses these prompts as system instructions when generating each view. Be specific about tone, level of detail, and what to include or omit. For example, instruct the Executive prompt to avoid technical jargon and focus on customer impact.
Content Sections
The Content Sections list defines which sections appear on a status page generated from this template, the type of content each section contains, and which view modes each section appears in.
Drag and drop sections to reorder their appearance on the status page.
Use the Toggles to enable or disable a section.
Select Exec, Tech, or both to adjust which audience types will see the section.
Click a section name to edit the Section Name, Element Type, or Prompt instruction.
Click the Trash can icon to delete a section.
At the bottom of the list, click + Add Section to add a custom section.
Default Sections
The standard incident template includes the following sections by default. Any section can be enabled, disabled, reordered, or removed.
Executive Summary
Business Impact
Affected Services
Current Status
Expected Resolution
Action Items
Root Cause Analysis
Affected Components
Diagnostic Details
Remediation Steps
Properties
Links
Timeline