Incidents in BigPanda
As raw data is ingested into BigPanda from integrated tools, the system correlates related events into high-level incidents. Incidents in BigPanda provide context to issues, and allow you to quickly identify, triage, and remediate problems before they become severe.
Key Features
View normalized, deduplicated alerts in correlated incidents, ready for triage and remediation
Automated assignment, priority, and escalation keep you focused on the highest impact issues
Rich context from across the ITKG brings incident details right to your fingertips
Incident Life Cycle Logic
The life cycle of an incident is defined by the life cycle of the alerts it contains. An incident remains active if at least one of the alerts is active, is automatically resolved when all the alerts are resolved, and is reopened when a resolved alert becomes active again.
For more information about the incident life cycle, see the Events to Incidents Lifecycle documentation.
Next Steps
Learn how to Triage Incidents in BigPanda
Learn more about Navigating the Incidents Tab
Dig into the Incident Intelligence Enrichment Process